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Returns and Refunds

Returns

  • We do not accept returns for change of mind purchases
  • We do not accept returns for goods that have been opened and/or used in any way
  • Do not send goods back to us before logging into your account and completeing a Product Return and obtaining an RMA number

Refunds

  • Refunds will only be accepted for goods that are in the unopened original packaging
  • Any freight and insurance costs incurred by either party will not be refunded and may be greater than what you have originally paid to us as we subsidise some delivery costs by using a standard shipping fee per order
  • If a product does not perform as per the manufacturer's specifications, we will refund your payment upon return of the product in the original packaging, including all documentation, and in 'as new' condition, less any freight and insurance costs
  • If the packaging has been opened, the goods will be returned to you at your cost as a refund will not apply
  • Do not send goods back to us before logging into your account and completeing a Product Return and obtaining an RMA number

Most importantly, we want our customers to be happy with their purchase, so please contact us if you have any questions before attempting to return any goods